The purpose of this mediation policy is to provide a fair and efficient process for resolving disputes between web hosting customers and the company.
Resolution:
In the event of a dispute, customers are encouraged to first try to resolve the issue directly with the company’s customer support team.
Every option will be examined and exhausted to find a mutually acceptable resolution between the hosting customer and the company.
Mediation Process:
If the dispute cannot be resolved through customer support, the customer may request mediation by submitting a written request to the company.
Appointment of Mediator:
The company will appoint a neutral third-party mediator to facilitate the resolution of the dispute. The mediator will be selected from a list of qualified and experienced mediators approved by the company.
Confidentiality:
All communications and information exchanged during the mediation process will be treated as confidential and will not be disclosed to any third party except as required by law.
Fairness and Impartiality:
The mediator will act in a fair and impartial manner and will not take sides in the dispute. The mediator’s role is to facilitate communication between the parties and help them reach a mutually acceptable resolution.
Enforceability:
Any agreement reached through the mediation process will be binding on the parties, provided that it is in writing and signed by both parties.
Timeframe:
The mediation process will be completed within 28 days of the request for mediation unless otherwise agreed by the parties.
Costs:
The costs of the mediation process, including the fees of the mediator, will be shared equally by the parties.
Alternative Dispute Resolution:
If the mediation process does not result in a resolution of the dispute, the parties may pursue other forms of alternative dispute resolution, such as arbitration or litigation.
